Search Site
Customer support

LIGHTWORXONLINE - TERMS & CONDITIONS

 

Please read these terms and conditions carefully, which contain important information about your rights and obligations.

 

1 Introduction

1.1 Please read these terms and conditions carefully before using the web site operated by Lightworxonline (‘Lightworxonline,' ‘we' or ‘us'). In particular, we draw your attention to clauses 8 (Applicability of online materials) and 12 (Liability). By clicking on the "accept" button at the bottom of these terms and conditions you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

1.2 Without prejudice to the above, by using or accessing our web site, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our web site.

1.3 If you do not wish to be bound by these terms and conditions then you may not use our web site and by ordering any goods or services on our website you will be deemed to have accepted these terms and conditions.

 

2 Nature of our web site

2.1 Our web site is a place for you to select and order lighting products (the ‘Products') without installation services (the ‘Services'). Our web site describes the Products in more detail.

2.2 Please note that the contents of our web site are aimed at users aged 18 and above. You must be over 18 years to purchase the Products, using the payment method displayed on our web site.

 

3 Buying products on our web site

3.1 To order a Product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our web site.

3.2 Any times or dates stated on our web site for delivery are estimates only. Lightworxonline will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

3.3 You must pay by credit or debit card at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Product at the correct price.

3.4 Lightworxonline is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation') to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days.

3.5 If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality at the price then applicable (‘Substitute Product') or refund your money.

3.6 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

 

4 Returns

4.1 You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) within those 7 working days. You will then be entitled to a refund from Lightworxonline, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to Lightworxonline. While in your possession, you must keep any Products and packaging you intend to return to us in good, resalable condition.

4.2 If:

4.2.1 the Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description;

4.2.2 the Product delivered is not of a satisfactory quality; or

4.2.3 the Product is not fit for any other purpose for which you have bought it and you notified Lightworxonline of this purpose before purchase, and Lightworxonline has not informed you that the Product is not fit for that purpose; Lightworxonline will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.

4.3 If you have any complaints, you should direct them to us via e-mail at info@lightworxonline.com or by post at Lightworxonline, 49 Marsdon Way, East Shore Village, Seaham, SR7 7WX.

 

5 Modifications to web site

5.1 We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content, and/or the sale of new Products shall be subject to these terms and conditions.

 

6 Information you provide

6.1 The following applies to any information you provide to us, for example during any registration or ordering process:

6.1.1 You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our web site by us or our sub-contractors. If you obtain or choose to buy Products through our web site then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in paragraph 7 below shall be known as ‘the Purposes'). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information'.

6.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

6.2 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. You also agree that the Purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our web site, which you should check regularly. If you would like to review or modify any part of your Personal Information then you should e-mail us at info@lightworxonline.com.

 

7 Online Privacy Practices

7.1 Your right to privacy is important to us

7.2 We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.

7.3 We are compliant with the UK Data Protection Act 1998 with all protection the Act affords to you. Further information on the Act is on the internet at www.dataprotection.gov.uk .

7.4 In some areas of our web site, we may ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This may include where you provide feedback to us through contact form or when you complete any on line survey we may offer from time to time. When you do so, we ask you to give us your name, e-mail address and other personal information that will be needed to supply the services to you

7.5 We may use your personal data for future e-mail mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate you. If you would rather not receive future marketing e-mails from us please inform us by e-mail at

info@lightworxonline.com.

7.6 The information you provide will be used to support your customer relationship with us and to fulfil any orders you place with us for goods or services. We reserve the right to transfer your information outside our corporate group if we sell our business and to pass on your contact details to selected third parties who we believe are able to offer you goods or services that may be of interest to you.

7.7 If you are concerned about the privacy of your credit or switch card information, we encourage you to submit your order electronically without a credit card or switch card number and a sales representative will contact you to obtain this information.

7.8 We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your transaction and order information as we are.

7.9 Our website does use cookies (defined below) to enhance your visit. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies.

Cookies Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name the next time they visit the same site.

7.10 For further information from us on data protection and privacy contact:

‘The Data Protection Manager’

Lightworxonline

49 Marsdon Way

East Shore Village

Seaham

SR7 7WX

E-mail: info@lightworxonline.com

Information on the Data Protection Act 1998 is also on the Information Commissioner's web site at

www.dataprotection.gov.uk .

 

8 Applicability of online materials

8.1 Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.

8.2 Our web site is controlled and operated by us from our offices in Seaham, where content published on the web site is supplied by third parties, you understand that we do not control or endorse their contents in any way.

All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content, except for content which relates directly to Products or Services you purchase from us. You assume total responsibility and risk for your use of our web site and use of all information contained within it.

8.3 We have used our best endeavours to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

8.4 Lightworxonline makes no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part of them available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products and Services are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products.

Lightworxonline accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products or Services by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

 

9 Copyright and monitoring

9.1 The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Lightworxonline or other third party licensors. All product and company names and logos mentioned in our web site are the trade-marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of placing an order with Lightworxonline or using our web site as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

 

10 Linked sites

10.1 Lightworxonline make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from Lightworxonline and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that Lightworxonline endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

 

11 Availability of our web site

11.1 We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

 

12 Liability

12.1 We promise that for any Product you purchase from our web site:

12.1.1 we have the right to sell the Product to you;

12.1.2 the Product will correspond with the description we have given to you;

12.1.3 the Product will be of satisfactory quality; and

12.1.4 will be fit for any other purpose for which you have bought it and you notified Lightworxonline of this purpose before purchase, and Lightworxonline has not informed you that the product is not fit for that purpose; Subject to this, however, Products are not sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. We also promise that any Service we provide to you will be provided with reasonable skill and care.

12.2 We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our web site or any information or service provided through our web site.

12.3 We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an ‘as is' basis.

12.4 In relation to the purchase of Products we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products or Services, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Lightworxonline or our servants, agents or any other person.

12.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product or Service concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

12.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

12.7 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

 

13 Warranty

13.1 Products are covered by a 1 year warranty from date of sale.

13.2 We accept no liability for any defect to Products arising from fair wear and tear, wilful damage, negligence, abnormal working conditions or failure to follow either our or the manufacturer's instructions (whether oral or in writing) or in respect of misuse, alteration or repair of the Products without our prior approval.

13.3 All warranty claims should be directed to our offices in Seaham and we will not accept any warranty claim unless you have completed and returned a warranty claim form, along with corresponding proof of purchase.

13.4 The warranty offered in this clause 13 does not affect your statutory rights.

 

14 General

14.1 We may assign or subcontract any or all of our rights and obligations under these terms and conditions at any time.

14.2 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.

14.3 These terms and conditions together with any order form and payment method instructions, if any, are the whole agreement between you and Lightworxonline. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by Lightworxonline or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, order form and payment method instructions.

14.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or

unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

14.5 These terms and conditions and your use of our web site are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

14.6 Neither you nor Lightworxonline will be held liable for any failure to perform any obligation to the other due to causes beyond your or Lightworxonline respective reasonable control.

14.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

 

15 Notices

15.1 All notices shall be given:

15.1.1 to us via e-mail at info@lightworxonline.com; or

15.1.2 to you at either the e-mail or postal address you provide during any ordering process.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

 

16 Replacement

16.1 These terms and conditions replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products and Services

Back to top